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Trainers and Practitioners - Canadian Institute for Conflict Resolution (CICR)

Alain Paulin

A mediator since 2005, Alain draws on 25 years of experience in communication, labour relations and conflict resolution. Alain has mediated and facilitated over 125 processes and delivered over 80 training sessions, in English and French, from coast to coast and abroad.

He holds the Chartered Mediator (C. Med.) designation of the Alternate Dispute Resolution Institute of Canada and currently sits on the board of the ADR (Alternate Dispute Resolution) Atlantic Institute.

Since 2013, he owns and operates Sphera Facilitation Inc., providing mediation, facilitation and training services to governmental organizations (municipal, provincial and federal) as well as to non-governmental organisations and community groups. He has also worked abroad in the Central African Republic and the Dominican Republic. His goal is to help individuals overcome their differences, improve communication and strengthen relationships through mediation, facilitation and training.

Alain has been a trainer with us since 2013. He delivers the TPN-1, TPN-2 and TPN-3 in French and English.

Andrea Morrison

Andrea Morrison has been a practitioner in conflict resolution since 1991. She has served as a neutral in several public and commercial conflict situations and she is currently a mediator for the Human Rights Commission in Montreal.

Andrea is a lawyer and a member of the Quebec and Canadian Bars. She holds a degree in both civil and common law. Furthermore, she lectures on conflict management and cross-cultural conflict at McGill University, University of Sherbrooke.

Andrea has been a trainer with us for the past 15 years and she is an Honoured Fellow. She delivers the TPN-3 in French and in English.

Annette Tejada

Collaborating with CICR since 2014, Annette currently coordinates the TPN Program and delivered TPN-1 training in the Dominican Republic. She is an architect with an MBA in University Management, she is also a consultant for projects with international funds on community development and conflict resolution, and a speaker at international and national events.

Annette is a professional committed to transforming the reality of people, institutions and communities through initiatives aimed to improve the environmental, social and economic conditions for sustainable development, as it can be observed throughout her various occupations: She is a professor at Pontificia Universidad Católica Madre y Maestra (PUCMM) in the Dominican Republic, Director of the Center for the Study, Prevention and Resolution of Conflicts (CEPREC-PUCMM), Director of the Agency for the Promotion of Development Initiatives (APID); CEO of VA Facilitations & Training, General Coordinator of Culture of Peace Program, and promoter of the 2030 UN Agenda for Sustainable Development (SDG 11: Sustainable Cities and Communities and SDG 16: Peace, Justice and Strong Institutions). 

Brian Strom

Brian’s first 24 years of experience were with Farm Credit Canada, 16 of which were in senior management roles. In 1993, he started his own consulting company specializing in facilitation and mediation, and including the design and delivery of skills-based training in both areas. From 2005-2015, Brian was the Executive Director of the Canadian Institute for Conflict Resolution (CICR). He holds a BSc. in Agriculture Economics.

Brian has been a trainer with us for the past 10 years.

Carole Soucis

Carole has over 30 years of experience in organizational, intercultural and deep-rooted conflict management and resolution. She has worked in the private and public sector, in Canada and abroad, as lawyer, adjudicator, negotiator, mediator, facilitator and trainer.  She has also held management positions in the Canadian Federal Government responsible for assessing, designing and implementing systems, programs, policies, directives, legislatives reforms and training related to conflict prevention, management and resolution.

She is a certified mediator of the Institut de médiation et d’arbitrage du Québec (IMAQ) and has been a certified mediator, in civil, commercial and labor related matters, with the Barreau du Québec, from March 2003 to April 2019.  Carole is the founding president of Studio17 Médiation inc., a company offering services in mediation, facilitation, training and coaching in conflict management and resolution.  

She is a former director of the Canadian Institute for Conflict Resolution (CICR) Board of Directors. She is now a CICR trainer and Honoured Fellow. 

Carole is fluent in French, English and Spanish.

Esther van Gennip

Esther has over 20 years of experience in community based dispute resolution with comprehensive knowledge of community development principles to facilitate intercultural group interventions to build relations and capacity in the workplace. She provides high quality facilitation services and technical support for the development and delivery of conflict prevention and resolution in the workplace.

Responsibilities include facilitating experiential, skillls-based training programs that offer participants practical tools and application of Alternative Dispute Resolution (ADR) principles, skills and theory to resolve underlying and deep-rooted conflicts in the workplace. Esther has 20 years of experience facilitating skills based training programs, curriculum development for various government agencies, non-profit organizations, crown corporations, private sector industry and in First Nations communities.

She has been an Honoured Fellow and Senior Trainer of CICR since 1997 and Chartered Mediator with the ADR Institute of Canada since 2008.

Esther has been a trainer with us for over 20 years. She delivers the TPN-1 and TPN-4 modules in English. She assisted with the development, process design and delivery of the Deep-Rooted Conflict Seminar. She was the lead trainer for the conflict resolution and aboriginal culture awareness training for Meno Ya Win Health Centre.

Hélène Pilon

Hélène has worked full time as an Alternative Dispute Resolution practitioner since October 2008. She retired from the Public Service in May, 2011. As a full-time practitioner in Informal conflict Management (ICMS) at HRSDC, her work consisted mostly in offering conflict coaching to her clients. Hélène’s interventions as a coach occurred when clients were going through difficult situations having an impact on communications between colleagues, or even on the operation of the whole team at work. Most of the clients referred to in the attached table are employed by HRSDC Canada.

Hélène’s degree in Psychology has been the foundation of her skills as a conflict coach – i.e. her Bachelor Degree obtained in June 1980 and her Master’s Degree in Psychology of Human Relations, which focused mostly on OD and human relations in the workplace. This education provided the basis of her coaching skills - listening skills, formulating open ended questions, etc. To update and expand this formal education, Hélène completed, in 2004, a three year program delivered by The Center for Authentic Leadership in Atlanta, Georgia, USA.

Hélène has been a practitioner with us for the past two years. She offers services in French and in English.

Henri Tremblay

Henri Tremblay is a mediator, a public speaker and a conflict resolution practitioner. He has worked in the fields of management consulting, training, drug addictions, communications, management and community development. He has held a variety of positions within the federal and provincial departments over his twenty some years as a public servant.

As a senior manager, Henri was the associate director of mediation services for Revenue Canada. He actively promoted the use of alternative dispute resolution within the federal public service and was instrumental in the development of mediation capacity within his Department; he also offered basic mediation training for managers an union leaders as part of competency development towards enhancing union-management relations.

As a trainer, facilitator and animator, he has given courses and workshops in facilitation, interest-based negotiation, mediation, cross-cultural communications and diversity, harassment prevention, community and organizational development and conflict resolution.

As a mediator, Henri has worked as a civil servant and consultant for several federal departments in the areas of mediation, group needs assessments and in facilitation.

Henri has been a trainer with us for the past 10 years and is an Honoured Fellow. He delivers all TPN modules in French and in English.

Iman Ibrahim

Iman Ibrahim was the Executive Director of the Canadian Institute for Conflict Resolution (CICR) from February 2015 to January 2019. Prior to working with the Institute, she worked in conflict resolution at the Ombudsperson Office at the University of Ottawa. Iman lived and worked in Kuwait, Egypt and Canada. She holds a Third Party Neutral certificate from the Canadian Institute for Conflict Resolution, a Master's degree in International Affairs and Conflict Resolution from Carleton University, a bachelor's degree in Humanities and Religion from Carleton University, a professional certificate in International Conflict Management, a certificate of Essentials for Ombuds from Osgoode Law School/ Forum of Canadian Ombudsman, and a bachelor's degree in English Literature from Kuwait University.

Iman has been involved in the community in managing projects related to peacebuilding, multiculturalism, and interfaith dialogue to address various political issues, constructive integration of minorities, promotion of democratic values, and prevention of extremism. She has been a member of the Christian/Muslim Dialogue since 2005 and has been for 9 years the co-Chair of Ottawa chapter of the Canadian Peace Initiative calling to establish a Federal Department of Peace, a Canadian movement connected to similar campaigns in 40 countries. She authored several papers on the compatibility between Islam and democracy, nonviolent revolutions, police-crowd relations, and the reconciliation between Muslims and the West. In 2014, Iman was selected as one of four Canadians to participate in the International Visitor Leadership Program in six US states under the theme of Human Rights and Interfaith Dialogue. Iman presently provides training, coaching and project management services.

Julie Lalonde

Julie has been in the field of conflict resolution for 20 years. During this period, Julie travelled extensively to remote areas of Africa and Asia to organize scientific symposium and conferences and as a result she has gained a very unique experience in dealing with cross-cultural and border conflicts. Julie has given training in negotiation, mediation and facilitation and has also performed mediations and group interventions for groups in conflict. She has facilitated meetings to government departments, private companies and communities.

Julie has a degree in Social Science and Psychology and has obtained a Master of Social Work from the University of Ottawa. She also has certificates in mediation, facilitation and coaching.

ADR Practice:

She also became the founder and the president of her own consulting firm providing training and coaching in Conflict Resolution. Since 2007, she has been the Director of the Informal Conflict Management System at Environment Canada.

Julie has been a trainer with us for the past 10 years and is now also an Honoured Fellow. She delivers the TPN-1 and TPN-4 modules in French.

Lorna Lemay

Lorna Lemay (Advisor to the board) is a public affairs executive with extensive experience in the areas of consultation, communications, media relations, collaborative decision-making, partnership and trust building, strategic planning, program development and conflict intervention. Lorna has several years' experience with Federal Government Departments, such as Citizenship and Immigration Canada. Now, Lorna is president of LL Concord Consultation & Mediation Services.

Lucie Carle

Lucie Carle, B.B.A., M.Sc., has provided workplace Alternative Dispute Resolution (ADR) services since 1999. She obtained a bachelor’s degree in Business Administration, and a master’s degree in Industrial Relations and a thesis in informal conflict management.  Ms. Carle delivered services, at all hierarchical levels, in dealing with diverse types of conflicts, including workplace psychological harassment, intrapersonal, interpersonal, interrelation, and task-related types of issues.  Ms. Carle provided ADR services in the public, private, and non-profitable sectors, from initiating and implementing informal conflict management programs, to maintaining ADR operational services in organizations.  Ms. Carle’s expertise extends from a wide range of services, including: Consultation, Mediation, Conflict Management Coaching, and Group Interventions. She is renowned to hold a safe platform proven to be conducive to dialogue and mutually satisfying agreements.  Being a proponent of peace in the workplace, ADR services are her contribution to industrial democracy.

Malcolm Angus

Malcolm joined the Canadian Military in February 1977. During his first 31 years of service, his approach to leadership and conflict resolution was very much power based. After taking introductory courses in Alternate Dispute Resolution (ADR) through the Department of National Defence, it quickly became apparent that there were more effective and modern ways of leading in conflict management. Realizing the value in this approach, he was posted to the Conflict Resolution Centre (CRC) at CFB Gagetown where he would spend the remaining 6.5 years of his career immersed in conflict resolution. Upon his arrival at the CRC, he fully embraced the tenets of ADR and worked diligently to become a Qualified Conflict Management Practitioner through the completion several courses including the Third Party Neutral program from CICR. He is now a certified ADR Canada and ADR Atlantic member. He has completed numerous ADR processes, has delivered over 1200 hours in conflict resolution training, and has been a member of the Canadian Institute for Conflict Resolution team since 2012. Malcolm currently does private contracting in Mediation, Facilitation and Training.

Nicole Charron

Nicole Charron has been a consultant on organizational development for more than 20 years. She practices various informal conflict resolution processes, including mediation, conflict coaching and hard-to-serve group interventions, all while offering workshops in and outside of Canada in conflict management skills to contribute to peace building.

Nicole was the first recipient of the Women Building Peace Award, presented by the Canadian Department of Peace Initiative in cooperation with the Civilian Peace Service. An accredited mediator of the ADR Institute, she is also part of the United Nations Program of Political Affairs' mediator directory.

Nicole has been a trainer with us for the past 13 years and is an Honoured Fellow. She delivers all the Third Party Neutral modules in French and in English.

Patricia Brady

Patricia began her mediation practice as a government accredited mediator in 1998. In 2003 she formed her company Minding The Gap Consultants Inc. She enjoys working with Employers and Unions to identify and address the needs of all parties by providing positive and sustainable solutions, developing conflict management strategies and respectful workplaces collaboratively. In addition to workplace assessments, executive coaching and mediation she provides core training of the 4 CICR program modules and enjoys customizing training for organizations. Since 2009 Pat has facilitated restorative justice opportunities for victims and offenders of serious crime. Her education, training and practice in trauma, critical incident stress management and mental health adds to her skills and experience. She holds a Masters Degree in Counseling and a Masters Degree in Communication in Professions and Organizations and has many years experience as an Accredited and Chartered Mediator and as an Accredited Peace Professional.

Rasha Kaba

Rasha is a humanitarian professional with experience in refugee settlement, peacebuilding program management and training for non-violent communication and mediation in Syria. 

She completed a degree in economics but decided to engage in humanitarian relief after the Syrian civil war broke out. She engaged with a large NGO attending over 50,000 internally-displaced families affected by war and has been involved with minorities and community engagement since. She started her journey within a couple of months of her arrival in Canada in 2016 and became a TPN trainer in 2019. In December 2018 Rasha received CICR’s Service Award for her commitment and for producing the first draft of the TPN-1 manual in Arabic. Today, Rasha continues to pursue her mission to bring the values and skills of CICR’s TPN training to the people in Syria.

Vesna Dasovic-Markovic

Vesna has been in the field of conflict resolution for 20 years and she has over 30 years of experience in legal, academic and managerial environments. A former judge with the Municipal Court in the Former Yugoslavia, she was also an adviser for the European Union, CIDA Canada and World Bank/IFC funded Judicial Reform and Alternative Dispute Resolution Projects in Balkans. Vesna is a mediator with Ontario Mandatory Mediation Program (OMMP) and on the Ottawa roster.

Vesna holds a Bachelor of Law Diploma, University of Belgrade, Yugoslavia, a Judicial Bar Admission Examination Certificate, Ministry of Justice, Bosnia and Herzegovina and a Certificate of Teaching, Ministry of Education, Bosnia and Herzegovina.

Vesna is also a member of ADR Institute of Ontario, Member and former Vice President, Association of Mediators in Bosnia and Herzegovina, Founding member and First Director, Community Mediation Center of Ottawa Carleton and former Director on the Board of Directors of the Canadian Institute for Conflict Resolution.

Vesna was a trainer with us for 10 years. She delivered the TPN-1 and the TPN-4 modules in English.

Yvan Dion

Yvan is a Chartered Mediator (C.Med) from the ADR Institute of Canada, and an Associate Certified Coach (ACC) from the International Coaching Federation. Since 2001, Yvan has been a full time mediator, coach and Alternative Dispute Resolution (ADR) specialist at several workplaces: Armed Forces, and Public Servants and Cadets (2001 to 2007), Statistic Canada Informal Conflict Management Office (2008 to 2011), Treasury Board Secretariat ( 2011 to 2014). Yvan is fully bilingual.

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