Through this unique, comprehensive and accredited four module program (160 hours), you will learn how to uncover the sources and dynamics of conflicts, clarify intentions, and facilitate the development of solutions toward reconciliation.
You will also develop your capacity in third party neutral roles of conciliation, mediation, facilitation of groups in conflict, and designing conflict interventions, through teaching, role-plays and conflict scenarios. You will find below a detailed description of each module.
As part of their training, Third Party Neutrals learn:
- to remain objective and not take on the burden of conflict;
- to listen and not be judgmental or reactive;
- to be flexible and change their roles as the conflict resolution process evolves;
- to use conciliation, negotiation techniques, mediation, facilitation, dialogue and other group processes to assist conflicting parties in finding mutually acceptable solutions to their problems.
Participants receive a 40 hour certificate for completing each module and a 160 hour Third Party Neutral Program Certificate for completing all four modules.
This program is designed for:
- Team leaders
- Business owners
- Conflict resolution practitioners
- Human resources professionals
- Any individual in a leadership position
- Any individual who wants to improve their communication skills
This program contains four modules:
This introductory course is the prerequisite to all of the other TPN modules. It introduces participants to the spectrum of conflict resolution choices; layers of conflict with an emphasis on deep-rooted or identity-based conflict; core attributes of community-based conflict resolution; nine core principles for being an effective TPN. Through role plays and conflict scenarios participants are introduced to values and beliefs and how they impact on conflict; an introduction to negotiation, conciliation and mediation processes and techniques, including guidelines for mediators, the mediation process and process checklists; and an introduction to facilitation which includes basic group dynamics, positive framing of issues and core skills of a facilitator. The course also includes skill practice around questioning techniques and the positive framing of conflictual issues.
Building on TPN 1 as a prerequisite, this module provides intensive training on facilitating groups in conflict and preventing groups from escalating conflict into something non-productive. Key tasks of a facilitator and core skills are taught and practiced. They include such things as creating and effectively using a process agenda, creating and enforcing ground rules, techniques for including all participants, techniques for capturing the ideas of participants and skills for keeping to the process and within the allotted time and dealing with difficult behaviors.
Building on the mediation introduction in TPN-1, the mediation process is explored at a greater level of detail, through key mediator skills such as conflict analysis, facilitating dialogue, reframing and questioning, maintaining fairness and equity, managing emotions, and stimulating creativity. Participants build skills through a series of role plays, while addressing themes such as power imbalance and cultural differences. Practice is enriched by segments on collaboration and negotiation, conflict resolution approaches, process selection, and understanding motivation. Sample mediation agreements, ethical standards, and affiliations for mediators are also presented
The course provides a review of the key principles, processes and techniques acquired in the first 3 modules. It also goes deeper into multi-party conflicts and negotiations, co-mediation, conflict styles, human identity needs, and process designs for conflict interventions. Outside experts are also drawn in to share their field experiences working as a third party neutral.