We provide our clients with a wide range of services in conflict management and capacity building. We have worked with organizations in the private and public sectors, NGOs and communities both nationally and internationally, providing them with customized and proven intervention and professional development services.


 Canadian Institute for Conflict Resolution

With over 25 years of national and international involvement in the conflict resolution field,
we have helped thousands of individuals from a variety of backgrounds improve their ability to work through conflict

 Conflict Resolution Training

Get the tools necessary to analyze conflict and conciliate, mediate or facilitate individuals’ or groups’ conflicts

 Group Conflict Interventions

Choose from a wide range of intervention services including mediation, coaching, facilitation, and customized trainings


Faced with a situation that is consuming your energy and time because of a dispute, a miscommunication, perceptions, threats, or any other conflicting situation ?

 Conflict Coaching

Identify and develop new practical skills to resolve conflict, replacing less successful ways of dealing with disputes

 Group Facilitation

Experiencing tension in your team or in your community group?

 Customized Training

Designed, developed and tailored to fit your organization's needs

1. Are there any prerequisite to your programs, workshops or seminars?

There are no prerequisites to any of our training.

2. Do I receive a certificate at the end of the program, workshop, and seminars?

Yes. The Institute offers attendance based certificates after each of its training modules.

3. Are the trainings recognized (accredited) with other organizations?

Yes. Our main training which is the ‘Third Party Neutral’ program is recognized by the following organizations:

  • Family Mediation Canada
  • Canadian Association of Management Consultants (TPN-1 is eligible for 17.5 credits for members of CMC-Canada)
  • Institute of Chartered Accountants of Ontario (CICR’s training may count toward their Continuing Professional Development program. It is up to each CA to explain why our training counts towards their professional development)
  • Law Society of Upper Canada (theTPN-1 module has been accredited for 35 hours toward the New Member Requirement and 35 hours toward the Professionalism Requirement for ongoing members)
  • Quebec Bar Association (theTPN-1 module is part of the list of the compulsory continuing education trainings for the members)
  • Registered Insurance Brokers of Ontario (TPN-1 has been accredited for 20 hours in the management category)
  • Royal College of Dental Surgeons of Ontario (TPN-1 is eligible for 30 credits for Ontario dentists that attend)

4. Who usually registers for your training?

Individuals who register for our training come from many different backgrounds in terms of culture and professional experience and come for different reasons.

We have trained professionals from the private, public and community services sectors.

Teachers, doctors, social workers, business owners, authors, managers, university students, national and international community leaders, human resources professionals, administrative assistants are just some of the categories of professions we have encountered throughout the years.

5. Where are the courses offered?

All of our courses are offered at Saint Paul University in Ottawa located at 223 Main Street.

Through our partners, we are also able to offer training in New Brunswick, Windsor, Edmonton and in Taiwan.

6. How can conflict resolution training that was developed in Canada be culturally relevant to other cultures that may be very different?

The Canadian Institute for Conflict Resolution (CICR) included a similar question on an end-of-training evaluation completed by trainees we trained in Rwanda, Bosnia and Herzegovina, and Indonesia. Every trainee indicated that the training was totally relevant to their culture.

We do however ensure as much as possible that the training is delivered by a trainer who is a national from the country that can deliver the training in the local language and who understands local customs and nuances.

The CICR training is a blend of best of classical North American conflict resolution approaches and those from aboriginal and Asian traditions, enabling it to be more ‘in-tune’ with a broad range of cultures.

7. Are we going to be evaluated at the end of modules (courses)?

No. There is no evaluation or assignments linked to our training for now. However, participants are required to partake in role-plays throughout their training and receive feedback based on their performance.

8. How can I register?

There are three ways you can register:

1. Online
2. By phone: 1-866-684-2427
3. In person: 223 Main street, Ottawa, Ontario K1S 1C4

9. At what time do your training modules start and end?

Our training mostly takes place during the day from 8:30am to 4:30pm eastern time.

10. Do you offer training to individuals who want to become mediators or facilitators?

Yes. If you want to pursue a career as a mediator and/or facilitator, we recommend our Third Party Neutral Program.


cjcu logo cmo logo small macewanu icon  USP logo AST Logo 2017 usherbrooke icon unb icon